Refund Policy

Last Updated: September 3, 2026

Base: Kallakurichi, Tamil Nadu, India

Thank you for choosing Elathi Digital (“we”, “our”, “us”). We take immense pride in delivering high-calibre digital design, architectural visualization, website development, social media management, and curated digital products to small and medium businesses across India and globally.

Because we deliver bespoke digital services and instantly downloadable digital goods, our refund and cancellation terms differ based on the nature of the purchase. Please review this policy carefully before purchasing any service or digital asset from us.

1. Overview of Offerings

Our business consists of two primary categories:

Custom Online Services: Website Design & Development, Social Media Management, Graphic & Brand Design, Architecture Visualisation (3D Renders & Walkthroughs), Email Marketing, and Combo Packages.
Digital Products & Downloads: Pre-made design templates, graphic bundles, website themes, UI kits, presets, and digital assets sold through our marketplace.

2. Digital Products (Instant Downloads & Assets)

Due to the intangible and irrevocable nature of digital goods, all sales of digital downloadable products are generally non-refundable once the download link or file access has been granted.

When a Refund is Applicable:

We will gladly issue a full refund or replacement under the following specific conditions:

Duplicate Purchase: You accidentally purchased the identical digital product twice within a 24-hour window.
Corrupted or Inaccessible File: The download link is broken or the file is corrupted, and our technical team is unable to provide a functional file within 48 business hours of notification.
Material Discrepancy: The delivered product materially differs from the specifications and previews displayed on our product page.

When a Refund is NOT Applicable:

You changed your mind after downloading or viewing the asset.
You do not possess the required third-party software (e.g., Figma, Adobe Photoshop, WordPress, Blender) to edit or use the file, where software requirements were clearly noted on the product page.
You or your end-client no longer require the product.

Refund requests for eligible digital products must be made within 5 calendar days of the original purchase date.

3. Online Creative & Design Services

Our services involve dedicated creative time, strategic planning, resource allocation, and custom execution. To keep things fair for both our clients and our production team, the following terms govern our service projects:

A. Fixed-Scope Projects (Websites, Branding, 3D Renders, Logo Design)

Advance Deposit / Booking Fee: Custom projects typically require an advance deposit (e.g., 50%) to reserve production bandwidth and initiate discovery.
- Cancellation prior to work commencing: If you cancel within 24 hours of payment and before discovery/design work has begun, you are eligible for a full refund minus payment gateway transaction fees (approx. 2%–3%).
- Cancellation after initial concepts/wireframes are presented: Because substantive hours have already been invested, the advance deposit is non-refundable.
- Cancellation mid-project: If you choose to terminate the project mid-way, you will only be billed for the milestones or hours completed to date. Any unworked balance will be refunded.
- Completed projects / Final delivery: Once final files, website logins, source codes, high-resolution renders, or brand guidelines are handed over, no refunds will be issued under any circumstance.

Retainer plans are billed on a monthly recurring basis.
Cancellation Notice: You may cancel your monthly retainer at any time by providing at least 7 business days’ written notice before your next billing cycle.
Mid-Month Cancellations: We do not offer prorated refunds for the active billing cycle once work, content calendars, or campaigns have already commenced. Your services will remain active until the end of the paid month.

C. Combo Packages

Combo packages are bundled at discounted value pricing. If you request cancellation of a specific service within a bundle, the remaining retained services will be recalculated at their individual, non-discounted standalone rates, and any remaining balance (if applicable) will be refunded.

4. Revisions and Satisfaction Commitment

We believe in open communication and collaborative iteration. Before considering a project cancellation or refund:

All custom design and development packages include dedicated revision rounds (as specified in your initial proposal or project brief).
If an initial concept does not meet your expectations, we encourage you to provide constructive feedback during the allocated review phase so our team can revise the output to your satisfaction.

5. Client Responsibilities & Project Delays

Creative work requires timely cooperation. Elathi Digital is not liable for project delays or eligible for refund claims if:

The client fails to provide necessary assets (logos, content, credentials, high-res images) within the agreed schedule.
The client becomes unresponsive for more than 14 consecutive calendar days. After 14 days of no communication, the project will be placed on hold, and any fees paid will be forfeited. Reactivating an abandoned project may incur a reactivation fee.

6. How to Request a Refund or Cancellation

To request a cancellation or refund, please submit a formal request via email or WhatsApp:

Email:elathidigital@gmail.com (CC: elathi@outlook.in)
Subject Line:Refund Request / Cancellation — [Your Invoice/Order Number] — [Your Business Name]
Details to Include:
- Full Name & Business Name
- Registered Email Address & Phone / WhatsApp Number
- Date of purchase and transaction reference / invoice ID
- The specific reason for your request (with screenshots/screen recordings if reporting a file defect)

7. Refund Processing & Timelines

Review Period: Our team reviews all cancellation and refund requests within 2 to 3 business days.
Approval & Settlement: Once approved:
- Refunds will be credited back through the original payment method (UPI, Net Banking, Credit/Debit Card, or Razorpay/Stripe gateway).
- The refunded amount typically reflects in your bank account within 5 to 7 business days, subject to your bank or payment gateway processing timelines.
Gateway Charges: Standard gateway processing fees charged by the payment aggregator (typically 2%–3%) are non-refundable by the gateway and may be deducted from the total refund amount unless the refund is due to an error on our part.

8. Modifications to This Policy

Elathi Digital reserves the right to amend or update this Cancellation & Refund Policy at any time to reflect updates in our service structure, pricing, or statutory requirements. Changes will take effect immediately upon posting to this page.

9. Contact Us

If you have any questions, clarifications, or feedback regarding our Refund & Cancellation Policy, please get in touch with our team:

Business Name: Elathi Digital
Location: Kallakurichi, Tamil Nadu, India — 606202
Email: elathidigital@gmail.com | elathi@outlook.in
WhatsApp / Support:+91 95130 06947
Operating Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST