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Elathi Digital

Last Updated: May 19, 2025

Thank you for choosing Elathi Digital (elathi.xyz) for your design and digital marketing needs. This Service Delivery Policy outlines how we deliver our online-based services, including graphic design, website development, architectural visualization projects, and social media marketing.

1. Nature of Services

Elathi Digital provides digital services and deliverables. No physical products are shipped. All services and project outputs are delivered electronically.

2. Order Confirmation & Project Initiation

  • Upon agreement of services and receipt of any initial payment or deposit (as outlined in your project proposal or service agreement), you will receive an order confirmation via email.
  • This email will typically include a summary of the services to be provided, estimated timelines, and a point of contact for your project.
  • Project work will commence as per the agreed schedule after confirmation and receipt of all necessary information and materials from your end (e.g., design briefs, content, brand assets, access credentials if applicable).

3. Service & Project Deliverables

  • Graphic Design: Final design files (e.g., logos, brochures, social media graphics) will be delivered in agreed-upon digital formats (e.g., JPEG, PNG, PDF, AI, PSD) via email, a secure cloud storage link (e.g., Google Drive, Dropbox), or through our project management portal.
  • Website Works:
    • Development/Design: Website development and design projects will be staged on a development server for your review and approval. Upon final approval and receipt of final payment, the website will be deployed to your designated hosting environment, or we will provide you with the necessary files to do so. Access credentials and relevant documentation will be securely transferred.
    • Maintenance/Updates: Ongoing website maintenance or update services will be performed directly on your live or staging website as agreed.
  • Architectural Visualization Projects: Renderings, animations, or virtual tours will be delivered in agreed-upon digital formats (e.g., high-resolution JPEGs, MP4, interactive web links) via email or a secure cloud storage link.
  • Social Media Marketing:
    • Strategy & Content: Social media strategies, content calendars, and creative assets will be shared via email, collaborative documents, or project management tools.
    • Campaign Management: Campaign execution will occur directly on the respective social media platforms. Performance reports will be delivered electronically (e.g., PDF, shared dashboards) at agreed intervals.

4. Delivery Timelines

  • Estimated delivery timelines for each service or project phase will be communicated in the initial project proposal or service agreement.
  • These timelines are estimates and can be affected by factors such as the complexity of the project, timely feedback and approvals from your side, and the provision of necessary information/materials.
  • We are committed to meeting agreed-upon deadlines and will proactively communicate any potential delays and their reasons.

5. Revisions and Approvals

  • Our service agreements will typically outline the number of revision rounds included for design and content deliverables.
  • You will be provided opportunities to review and approve work at various stages of the project. Timely feedback is crucial for adhering to project timelines.
  • Once a deliverable or project phase is approved, further changes may be considered out of scope and could incur additional charges and/or affect timelines. This will be communicated transparently.

6. Communication

  • Primary communication regarding your project and service delivery will be through email ([Your Main Contact Email or Project Management Email]) and/or scheduled calls.
  • We aim to respond to all client communications within [e.g., 24-48 business hours] during our standard operating hours [e.g., Monday – Friday, 9:00 AM – 6:00 PM IST].

7. Acceptance of Deliverables

  • Upon final delivery of project files or completion of service milestones, you will be asked to confirm acceptance.
  • If no feedback or request for revisions (within the agreed scope) is received within [e.g., 5-7 business days] of final delivery, the deliverables will be considered accepted.

8. Software and Tools

  • For certain services, we may use specific software or online tools for collaboration, file sharing, or service delivery. We will inform you of any such tools and provide necessary guidance if required.
  • Clients are responsible for having appropriate software to view or use the delivered files (e.g., PDF reader, web browser).

9. Policy Changes

Elathi Digital reserves the right to modify this Service Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our Service Delivery Policy, please contact us: